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At POPnBeards, we offer collectible figures, character pins, designer figures, and related collectible products. Customer satisfaction is important to us, and we provide a clear and straightforward return and refund process.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If more than 30 days have passed since the item was delivered, the item is no longer eligible for return.
To qualify for a return, the item must meet the following conditions:
Item must be unused and in the same condition in which it was received
Item must be returned in its original packaging
Original product box, display case, tags, accessories, inserts, and included components must be returned with the product, where applicable
Proof of purchase or order confirmation is required
Collectible packaging should not be intentionally damaged, altered, or modified
Items that do not meet these requirements may not qualify for a refund.
POPnBeards offers Free 30-Day Returns for eligible purchases.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly and provide your order number along with clear photos of the item and packaging.
Our customer support team will review the issue and provide return instructions when applicable.
Eligible items may also be returned within the 30-day return period if you change your mind about your purchase.
Approved eligible returns are covered under our Free 30-Day Returns policy.
POPnBeards does not charge a restocking fee.
Restocking Fee: $0
Follow these steps to request a return:
Email us at info@POPnBeards.shop and provide:
Your order number
Reason for the return
Photos of the product and packaging if the item is damaged, defective, or incorrect
Our customer support team will review your return request and provide the appropriate return instructions.
Please do not send a return before receiving return instructions from POPnBeards.
Pack the item securely using its original packaging and include all applicable accessories, inserts, cases, tags, and other components.
Follow the return instructions provided by our customer support team.
Once your returned item has been received and inspected:
We will notify you regarding the approval status of your return.
If approved, the refund will be issued to the original payment method used for the purchase.
Approved refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved by our team.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If you would like a different eligible product, the fastest option is to:
Return the original item according to this policy
Place a new order for the preferred product
The following items are not eligible for return:
Personalized or custom-made products
Items specifically marked as Final Sale at the time of purchase
Items returned after the 30-day return period
Items that have been used, altered, intentionally damaged, or returned without required original components or packaging
To help ensure a smooth return process, customers are responsible for:
Requesting the return within 30 days of delivery
Keeping the item unused and in its original condition
Returning the original packaging and applicable display cases, tags, accessories, inserts, and components
Providing proof of purchase or order confirmation
Following the return instructions provided by POPnBeards
Returns that do not meet the eligibility requirements of this policy may not be approved.
If you have questions about a return, refund, or exchange, please contact us at:
Email: info@POPnBeards.shop
Business Name: POPnBeards
Website: POPnBeards.shop
Business Address: 800 Brevard Rd, Ste 744, Asheville, NC 28806, United States
Business Phone: +1 (816) 873-8656
Email: info@POPnBeards.shop
Response Time: We aim to respond to customer inquiries within 24 hours.